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How to perform Business activities using Ace Contact Manager?

One of the best tools to teach Customer Engagement to your Marketing Students.
7
Hi dear, I want to share my experience with you.You know, when I am working in this company with ‘ACE Contact Manager 7’ software, I get calls from customers. On ACE7, I am so excited and feel like communicating face-to-face because customer photo is in front of me on the contact screen.
Ace Auto Dial
Auto Dial
Lookup
Look Up
ACE7 shows the ring of incoming call and the incoming number. I took the customer number and searched in customer database using lookup  and it displayed all details of the existing customer. During this call, I asked their problem details and noted in memo of ACE7.

Link

The link icon is Link Icon shows me the equipment record – the equipment that customer is using. So, I know all the details on incoming call before I receive the call.
After hearing the customer problem, I verified the available Service engineer database for specialists in that particular problem and assign work to the available Service engineer using ‘schedule an event’ facility ACE software is so flexible.

Select From Database

While scheduling an event there is a facility to click on ‘Record’ radio button in order to select the service engineer record from service engineer database.

 After this I had to select the equipment which is to be repaired. For this, I had to select the radio button for ‘Record’ near ‘Regarding’ and select the record of the faulty equipment from the equipment database.

When I saved the event, ACE contact manager automatically sent an email to the service engineer with the details of customer, equipment, date and time.
Schedule an event
Task Assignment
Date and time

Shedual an Event
This way I could assign a task to the service engineer, even if, the engineer is not a user of ACE software. Then I set the Date and time.

When assigned service engineer finishes the work, she/he informs me about the completion, and I changed the status of the event to ‘Finish’.

With ACE7, the operation is so easy, no chance to forget and neglect the Customer who is so happy, because problem is solved with a good service.

Expenses

Now I must maintain expenses incurred for this customer in terms of spare parts or travel or other incidental expenses. So I Click on Expense icon  in ACE7 contact screen for the same customer.
Expance Icon
I add details of expenses like traveling expense and spare cost etc.
Expenses

Expenses

Invoice

Now I must maintain expenses incurred for this customer in terms of spare parts or travel or other incidental expenses. So I Click on Expense icon in ACE7 contact screen for the same customer.
Incoice Icon
I select the name of the service engineer by selecting the record from the service engineer database so that s/he gets the incentive for the good work
Invoice

Invoice

Customer Portfolio

I can easily calculate profit and loss by selecting from and to date for particular customer and I can view the report also through customer portfolio of ACE7 . To come to the screen, please click on 'Report' and select 'Customer Portfolio'. Invoice of the customer is more than total expense as in fig. This report shows the profitability of the company.
Customer profitability report view
So you see, how I am managing my marketing operation through ACE Contact Manager - your own CRM tool for customer engagements !

Testimonials

Benefits of Ace Contact Manager CRM
  • Continuous Improvement: The dedicated support team of ACE Contact Manager CRM is providing continuous support and enhancements. There are at least 2 updates or enhancements per month. Since last seven years – the price did not increase but, features are continuously being added and upgraded.

  • Flexibility and Customizability: ACE Contact Manager CRM is so flexible to customize by the normal users that users can change any field name on the screen just by right clicking and that too – in the language of their choice ! Because of this flexibility – ACE Contact Manager can be used by any Industry segment. Example of Industries who are using ACE Contact Manager are – Product and Service Sales, Service Industry, Pet Services, Real Estate, Repair and Maintenance, School, Doctor, Lawyer, Police, Art Sales, Insurance Brokers, Help Desks and many more.

  • Affordability or Cost of Ownership: From the existing history of last 30 years we find that the per user per month of using Ace Contact Manager CRM is US$3.00. There is no other tool (Except the free ones) which is so affordable for the small business sector.


About Company

SSGINDIA US Inc was founded in 2009 March at Austin, Texas, with the prime focus in developing and maintaining software products useful for every industry / segment, to better manage their resources, accelerate growth and thus reduce cost for our B2B Clients.

In Nov 2009 SSGINDIA US Inc acquired ACE Contact Manager as the flagship product from DMAC (Data Management Assistance Corporation, Austin, Texas) and continued to enhance and maintain the product in line with the goal of SSGINDIA US Inc.

ACE Contact Manager was originaly started from the day of BizBase, almost 40 year ago, as on 2013.

Based on Product Maturity of ACE Contact Manager and user satisfaction, and the product maintenance standards and processes, now we are ready to offer the experience and expertise to maintain the products of other IT product companies to help them succeed in their business.

Website :

Chairman Director - Mr. Fred Tarbox

Director of Finance - Ms. Tina Kay

Director - Mr. Sabya Gupta

Phone:

Sabya
:  + 1 - 512 - 782 -9894
Toll Free
:  + 1 - 855 - 782 - 9894
Tel
:  + 1 - 512 - 782 - 8193


E-Mail:
Sales and Support : sabya@ssgindia-us.com

Office Address

15408, Scarlet Street,
Austin, TX 78728, United States

Map:

SSGINDIA US Inc Addess on Google Map




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